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2022-06-11 00:50:51 By : Ms. AVA JIA

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Every lawn is different, and maintaining a healthy and verdant property can be incredibly time-consuming. If your lawn is spotty or brown, it can be a significant cost to repair the damage. That’s why many homeowners prefer to leave their lawn care to the professionals, ensuring their yard is in expert hands.

For full-service lawn care, TruGreen is an industry leader that offers a variety of services and packages to care for your yard. We at the Home Media reviews team have spent hundreds of hours researching the top lawn care companies across the United States and have found TruGreen to be one of the most well-rounded choices available to consumers. In this guide, we detail services offered, customer reviews, availability and guarantees to provide you with the thorough research you’ll need for your lawn care decision.

Here are a few of our highlights for TruGreen as you consider its lawn care services:

+ Both pest and weed control services are offered

+ Quality of service stands out relative to competitors

– Customer service line hours are limited on the weekends if issues arise

– Faces a pending class-action lawsuit related to unlawful robocalls*

* — We reached out to TruGreen for a comment on these cons but did not receive a reply .

State availability: 48 states (excluding Alaska and Hawaii)

TruGreen has significant expertise in the lawn care industry, as it has been expanding to serve the continental United States for 48 years. Currently headquartered in Memphis, Tenn., the company uses EPA-certified products and provides continuing education for its certified specialists. The company also offers advice to homeowners about the best techniques for watering and mowing to encourage a healthy lawn between treatments.

It’s important to note that TruGreen is in the midst of a class-action lawsuit that alleges the company made unlawful robocalls to consumers without express permission. While researching TruGreen quotes and prices, our team experienced a high volume of calls after our initial contact with the company. When we reached out to TruGreen for comment, the company did not provide a response. 

Despite this, we still recommend TruGreen for lawn care thanks to the company’s wide range of plan options, flexible service schedule, reputable guarantees offered and excellent customer service. Customers wishing to avoid follow-up sales calls can do so by using the company’s online chat tool for a quote.

Below is a comparison of the services offered with each TruGreen lawn plan.

While TruGreen plans offer a variety of customization options, the company offers four baseline plans to customers:

All four of these plans come with a lawn analysis from TruGreen, in which the company examines the climate, soil condition and grass type of your lawn. They also inquire into how you hope to use your yard to create a lawn treatment plan that meets your needs. The services in your plan will be offered every four to six weeks during the growing season.

The number of visits you receive for treatments will be determined in part by your region and the plan you select, as warmer areas of the nation tend to have longer growing seasons. Due to these factors, the final plan you receive may vary slightly from these standard offerings.

TruGreen offers a Healthy Lawn Guarantee® on its plan to give customers peace of mind that they’ll receive a beautiful lawn. If homeowners aren’t happy with the results of their lawn care service, the company will send a lawn technician to your home as often as needed to ensure you are 100% satisfied with your yard.

TruGreen also offers a la carte options for those who only need one service, such as single seeding, mosquito control or weed control. The company can also provide a lime soil amendment to balance the pH of a lawn. These services are also available as add-ons in conjunction with the provider’s plans.

When requesting quotes for a home with a .25 acre lawn in Nashville, Tenn., we were given a price of $989.63 for a TruComplete plan that includes eight lawn treatments and aeration, or $636.68 for a TruMaintenance plan that included six lawn treatments. 

The same lawn was quoted $449.70 for mosquito control and $195.90 for soil analysis services and lime soil amendment. The company often offers discounts on the first application or for prepay. Note that individual pricing will be determined by services selected and the size of your lawn. To get a quote from TruGreen for your lawn, fill out this online form .

TruGreen currently holds a solid A+ rating from the Better Business Bureau (BBB) and has been accredited by the organization since 2012. Like many national companies, TruGreen’s profile does feature negative reviews along with the positive ones. 

In reading third-party reviews of 22 local offices across the country, we noted that negative reviews often cited incomplete services rendered, difficulty canceling plans and repeated calls from the company. The positive reviews of TruGreen typically mentioned educational or friendly interactions with lawn technicians, as well as reservicing between visits when extra work was needed. Here is a sampling of TruGreen reviews:

“I contacted True Green on their online app because after my first lawn treatment this year the weeds were still actively growing 11 days later. I was pleased they would reapply the weed and crabgrass preventer within 72 hours–at no charge. I’ve been with True Green since 2016.” —Judy M.

“TruGreen provided the service I expected. No weeds and green grass. I have poor compact soil with lots of Oak trees. It’s a tough job to keep grass looking halfway decent in this area. I mow and water when necessary. I am well pleased with their service!” —Darrell P.

“I cancelled TruGreen with one service left in my annual coverage. They of course did not reimburse me but were able to cancel my account. They were very reluctant and insistent that they send someone to come check… but I had filed complaints 3 times since I started the service and nobody could make it better. I was always told ‘just wait, it takes time.’” —William L.

“I prepaid for a year, but I continue to get calls saying, ‘During the last visit to your home, the service technician noticed mold on your shrubs and trees.’ Then they try to upsell you on more expensive services. Don’t fall for it! I have asked them for 6 months to stop this and the solicitations continue. Find another company!” —Christine B.

When we reached out to TruGreen for comment on these negative reviews, we received no response.

We completed research on top lawn care companies by gathering and comparing sample quotes, calling providers to simulate a real customer service experience, analyzing 100 third-party reviews and examining the fine print on guarantees. Based on our findings, TruGreen is our top recommendation for lawn care thanks to its flexible plans, competitive pricing and customer service resources.

For lawn lovers who’d prefer a more hands-on approach, Sunday offers a beginner-friendly subscription box for minimal lawn care. Lawnbright is another newcomer with a DIY flair, offering products rooted in natural ingredients when possible.

TruGreen is available in all 48 states of the continental United States. Alaska and Hawaii are not currently covered by the lawn care provider.

In our research on top regional and national lawn care companies, we found that TruGreen offered an impressive variety of services and plans, excellent customer service options, widespread availability, a confidence-inspiring guarantee and flexible scheduling. Thanks to these factors, TruGreen is one of the highest-rated lawn care companies according to our standards.

Some online reviews cite difficulty canceling TruGreen services or mention receiving phone calls after cancellation inquiring about the reason for ending service. Customers can cancel online with this form or call 1-844-768-1020 to end their TruGreen plan.

The Home Media reviews team aims to provide factual, well-researched reviews to readers by researching the primary concerns and interests of consumers and ranking lawn care companies on objective, relevant factors.

We scored lawn care companies on a 100-point scale using the following factors, based on hundreds of hours of research. We then divided the points earned for each provider’s final score on a 5-point scale. Note that subscription lawn service companies received a reduced point value in some categories since they provide products to homeowners but do not offer a full-service care option.

In conducting our research, we interviewed an industry expert to gain deeper insights into the industry and completed a thorough secret-shopping process for plan options, pricing, payment options and treatment types to understand the options offered by each company. We spoke to customer service representatives over the phone with plan questions and quote requests. To gather a sense of the digital shopping experience, we repeated this process online for applicable providers.

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